OUR PROMISE TO YOU

At The Wheel Guys Singapore, we are committed to building wheels that will withstand the rigors in a lifetime of usage. Hence, we offer an industry-leading LIFETIME structural warranty / 3-YEAR finishing warranty on all our wheels under normal and reasonable use.

Your satisfaction and safety remains our top priority that underpins our company culture.

WARRANTY CLAIMS PROCEDURE

Please email details of all claims to sales@wheel-guys.com to begin a conversation with us.

We will respond within 24 hours, with detailed instructions on the processes on how we can resolve your issue to your satisfaction. As all cases are unique, there are no set guidelines on the steps necessary. All matters are handled on a case-to-case basis to determine the cause of the problem encountered.

Should it be determined that the fault lies with The Wheel Guys  i.e. your warranty claim is valid, we will replace the faulty wheel at our own cost.

STRUCTURAL WARRANTY NOTES

This Structural Warranty Shall Not Apply To:

• Damage or defects caused by accidents.
• Damage or defects caused by misuse, neglect or willful abuse.
• Damage or defects from usage in excessive usage conditions. (e.g. racing applications)
• Damage or defects from improper road conditions or driving environments.
• Damage or defects from excessive vehicle loads and/or incorrect tire sizes.
• Incorrect design unless the wheels’ design are different from what was specified in your invoice and pre-approved by you prior to production.
• Incorrect fitment unless the wheels’ specifications are different from what was specified in your invoice. This includes, but is not limited to, diameter size, width, offset, PCD, etc

FINISHING WARRANTY NOTES

This Finishing Warranty Shall Not Apply To:

• Finishing defects caused by misuse, neglect or willful abuse.
• Finishing defects caused by accidents
• Finishing defects that are self-inflicted.

RETURN POLICY

As all your wheels are custom built specifically to your design, and tailored to be fitted only to your vehicle, all orders placed are final. Payments made are non-refundable as you are entering into a non-cancelable agreement with our company.  All change requests made to your order in terms of design and specifications need to be submitted prior to our factory’s production. All our delivery timelines are an estimation, and not a guarantee. But we will work tirelessly to meet and exceed your expectations nonetheless.